Job Summary:
We are looking for a skilled and customer-focused IT Technician / Network Engineer to join our team. The ideal candidate will have hands-on experience in installing and configuring ONTs, customer routers, and other networking equipment in residential and commercial environments. This role involves fieldwork, technical troubleshooting, and ensuring high-quality service delivery to end users.
Job Description:
Job Summary:
We are looking for a skilled and customer-focused IT Technician / Network Engineer to join our team. The ideal candidate will have hands-on experience in installing and configuring ONTs, customer routers, and other networking equipment in residential and commercial environments. This role involves fieldwork, technical troubleshooting, and ensuring high-quality service delivery to end users.
Key Responsibilities:
- Install, configure, and test Optical Network Terminals (ONTs) and customer routers at client premises.
- Perform site surveys and assess installation requirements.
- Ensure proper cabling, signal strength, and connectivity during installations.
- Troubleshoot and resolve network issues related to ONT, router, and Wi-Fi performance.
- Educate customers on equipment usage and basic troubleshooting.
- Maintain accurate records of installations, configurations, and service calls.
- Collaborate with support teams to escalate and resolve complex issues.
- Adhere to safety standards and company protocols during field operations.
Required Skills & Qualifications:
- Proven experience in installing ONTs and configuring routers (e.g., MikroTik, TP-Link, Cisco, etc.).
- Strong understanding of fiber optics, Ethernet, and wireless networking.
- Ability to diagnose and resolve connectivity issues efficiently.
- Excellent communication and customer service skills.
- Basic knowledge of IP addressing, DHCP, NAT, and firewall settings.
- Valid UK driving licence (if field-based).
- Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are a plus.
Preferred Experience:
- Experience working with ISPs or telecom providers.
- Familiarity with infrastructure providers like OFNL, CityFibre, or Openreach.
- Ability to work independently and manage multiple installations per day.